Ken Esposito was extremely helpful in getting the headlight covers replaced on our 2015 Lexus. Lexus would not have agreed to the replacement without Ken's diligence. I am very pleased with the service department of New County Lexus of Westport. They are always courteous and helpful. I wouldn't think of having my car serviced at any other place.
I cannot say enough great things about Kenneth Esposito and his team. My IS250 had a special 9 year warranty for engine misfire. Since my car had only 68k miles on it this issue did not come about until 2 months after the warranty expired. I was looking at thousands of dollars worth of repair. Ken went to bat for me with Lexus and got them to honor the warranty! I cannot thank him enough. I have my car back, she purrs like a kitten and was spotlessly clean as well! Thank you, thank you, thank you Ken and team!!!
I brought my friends lexus in for a routine service today , very impressed with the professional attitude from the service mgr to, valet, i was sitting waiting and the service mgr came over and sat, had a nice chat with him, having been a service writer years back, i learned quickly its the genuine concern for people that wins hearts and minds, not how clean you get a vehicle after a service, that however is a great touch, thanks mr. esposito and all the others I dealt with today, john b. nute, Southbury, ct
Walked in there with my bf so he can buy a car, we were greeted so nicely and they even offered us something to drink. The salesman (Kwesi Osafo) and people in there were so professional and polite. I am glad my boyfriend purchased his car there. Definitely coming here to purchase my car soon!!
They break the mold as far as service. These guys are not your typical dealer rip off service center. I came in with a faulty parking break warning alarm and was ready to dig into my pockets to get fixed. Their tech. Luis fixed it on site and explained what the issue was. They initially stated up front that I needed a diagnostic for about 200 bucks. Since Luis fixed it the service manager Jason told me no charge and would I like it washed. These guys (Luis and Jason) were awesome. It definitely changed my opinion of a dealership service department. I will be back.
New Country Lexus Of Westport Service Center is a US Car Dealer based in Fairfield, Connecticut. New Country Lexus Of Westport Service Center is located at 80 Kings Hwy Cutoff, Fairfield, CT 06824, USA.
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