I got my CPO back after a warrantied radiator repair. That was fine did a once over, found that several clips used to secure the mesh grill to the bumper were broken; several more than the one before.They cant be replaced because the clips are part of the bumper. Also removed toe hook shroud to find that 2 pop it fasteners were rolling around; suggesting the bumper is not mounting properly, As well as scuffing the bumper in the corner. I do want to say they are remedying the situation.
I would not recommend service at this facility based on my experience. The staff was unprofessional and unresponsive and to this day I have not heard from the dealership even after writing a letter to the dealership as well as to Land Rover of NA trying to get an explanation of what actually happened to my vehicle after turning it over to the Land Rover staff.
Dealership actually refused to sell me a RR HSE because I wanted to pay in cash. They claimed some internal documentation protocol and demanded I turn over 3 months of financials. They did however suggest i finance the transaction. To say this was the most insulting statement to come from any business was an understatement. The way I was treated was horrible. I emailed the sales person several times and after very decent emails back and forth he just stopped replying to my requests.... Just stopped - not even an apology for the way I was treated. I highly suggest purchasing your vehicle elsewhere. They are not worth the hassle
The staff in the show room and repair service are very professional, knowledgeable, and accommodating. The drivers they have on site are exceptional. Fantastic experience! I will be dealing with all my car needs here for sure!
Drove up here from South Jersey (unofficial 51'st state) to meet with Mike K after we requested a car be held for us. I was honestly surprised to see a dealer stick to their word! When we got there, the vehicle was still there, waiting for us! Mike K, Ted and Leo all worked with us to get the deal done! This place went above and beyond any expectations we had heading into a high dollar dealership. They worked with us all the way from start to finish and actually listened to what our concerns were! Happy to say it was truly a pleasure to do business with this establishment and wish they were a little closer to home so that we could use them every time we were in the market for a vehicle! Mannerly and pressure free staff that we can highly recommend! Thanks guys!
Questionable service, I would be weary of the repair service they offer.
Land Rover Fairfield is a US Car Dealer based in Fairfield, Connecticut. Land Rover Fairfield is located at 1 State St Ext, Fairfield, CT 06825, USA.
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