It's the best ever,,
They sold me a defective phone. I went back to return it a week after I purchased it. They did not honor their return policy. People were rude too. Girl goes, "look sweetheart, we can't accept returns for iPhones".
I called ahead, confirmed phone in stock, upon arrival they suggest I order the phone instead. Even though they admit they have it in stock. My money isn't good enough for these customer service experts; took my business elsewhere.
The treatment so disheartening I felt helpless after spending my hard earned money within the AT&T franchise. If I considered working with AT&T as my provider, because of those two I would no longer take AT&T into consideration, who knows who else within the AT&T community would back step on a warranty?
Went in Joe decided he just wanted to Chill in the ATT store. When I explained my issue he truly could not care any more. The other employees including Aaron were making racial comments and did mention a thing or two about a few hispanic groups. Definitely not the place to stop for service or sales.
Fairfield black rock CT store 301
At this point you've lost a customer. You'll have negative word of mouth. I will take my business and anyone I have dealings with family or otherwise, we will all go elsewhere in regards to TV & phone providings.
I went to the Fairfield black rock Connecticut location where I was to get my charger cord from Mel & the manager was Aurrie I got there at about 1:20pm Monday June 12, 2017. I was promptly told they would not replace the phone cord that would no longer work in my phone because it works in other phones that he tried. I told him I brought a set, a house & car charger set. The car charger still works in my phone, this house charger does not. It should not matter if the cord works in other people's phones, I need a chord that works in my own phone & I was told I would be given that as long as I held on to the receipt. He said no. Even though I was given a warranty of replacement.
Tina the only one to take the time out to fully explain what was going on, was amazing! Although she did not have the authority to do more than explain, she did not just push my issue aside like Mel & Aurrie who decided his phone call was more important than my/a customer's issue.
At T is a US Electronics Store based in Fairfield, Connecticut. At T is located at 2273 Black Rock Turnpike, Space 204, Fairfield, CT 06825, USA.
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